Overview
Due to the custom nature of each item produced, West Coast Embroidery does not offer returns or refunds.
In the event that the items you have received is incorrect, a return can be approved at the discretion of West Coast Embroidery. In such case, you are responsible for organizing return of the items to us within 30-day period in order for the Items to be covered under this Policy.
West Coast Embroidery is not responsible for returning any Items that have been lost in transit.
You must ensure that the Items are returned to us unwashed, unused, and in their original packaging and tags intact. If the Item does not comply with this clause, you will not be eligible for this Policy.
CANCELLATION POLICY
The artwork conversion and setup process starts immediately after orders are placed. Orders may only be canceled within 72 hours of an order being placed. Orders that are canceled will still be charged a 25% artwork setup fee in the event that time was spent converting artwork. Canceled orders may also be subject to a 15% cancellation fee to cover time and materials of processing the order.
Need help?
Contact us at contact@westcoastembroidery.com for questions related to refunds and returns.